Effective date: 18 September 2026
This Premium & Payment Policy explains the Premium plans Palingo currently offers, how prices and transaction conditions are displayed, Free Trial periods, automatic renewal, cancellation, payment and other matters relating to paid transactions. This Policy applies together with the Terms of Use, the Refund Policy and the transaction information confirmed at the time of purchase.
1. PREMIUM AND ITS BENEFITS
a. Scope: Premium provides access to the paid content, lessons, features or benefits defined for each plan.
b. Term of use: The term of use is determined by the plan and by the transaction information displayed before payment.
c. Lifetime Plan: The Lifetime Plan is the commercial name of a prepaid plan and does not renew automatically; that name shall not be read as a commitment that the Service will exist in perpetuity.
d. Changes to benefits: Palingo may update or change features in order to improve the product; Premium benefits already paid for are handled in accordance with the transaction conditions, the Terms of Use and the applicable law.
2. PRICES AND INFORMATION GIVEN BEFORE PAYMENT
a. Prices in force: The price, the currency, the billing cycle, the duration of use, any offer and the payment methods are displayed on the payment screen before the transaction is completed.
b. Transaction information: The information displayed may include the plan name, the price, any Free Trial, the time of charging, the billing cycle, the automatic renewal conditions, how to cancel and the applicable policies.
c. New transactions: Palingo may adjust the prices or the conditions applying to new transactions. What applies is what was displayed and confirmed at the time of the transaction.
d. Renewal prices: Where a renewal price changes, Palingo gives notice by a method and at a time consistent with the transaction conditions, the platform and the law.
e. Promotions: Promotional prices, promotional codes and programme conditions apply only in accordance with the published rules or transaction information.
3. FREE TRIAL PERIOD
a. Plans on the Apple App Store and the Google Play Store: Palingo currently offers a free 03-day Trial for the Monthly Plan and a 07-day Trial for the Annual Plan where the User subscribes and pays through the Apple App Store or the Google Play Store.
b. Plans on the website: For transactions on the website, there is currently no Free Trial. The User pays the full price of the Plan upon completing the transaction.
c. Information given before starting a Free Trial: Information on the duration of the Free Trial, the plan that applies after it, the price or the way the price is determined, the billing cycle and the time or conditions under which a charge arises is displayed on the payment screen or on the relevant platform before the User confirms.
d. Notice and cancellation of a Free Trial: Palingo sends an email notice 02 days before a Free Trial converts to a paid subscription, where the transaction mechanism provides for such a notice. The User may cancel through the platform's mechanism (the Apple App Store or the Google Play Store) before the charge arises. This does not apply to transactions on the website, as the website currently has no Free Trial.
e. Free Trials and refunds: Where a charge arises after a Free Trial, a refund request is reviewed in accordance with the Refund Policy, the transaction conditions and the platform's rules.
4. AUTOMATIC RENEWAL
a. Plans concerned: The Monthly Plan and the Annual Plan may renew automatically where purchased through the Apple App Store or the Google Play Store. The website does not yet have an automatic renewal mechanism.
b. Renewal conditions: Information on the cycle, the price or the way the price is determined, the payment method and how to cancel is displayed in the transaction information before confirmation.
c. Renewal notice: Information on the renewal date and the applicable conditions is displayed at the time the User makes the transaction.
d. Cancelling automatic renewal: The User may cancel by the method of purchase. A transaction made on the Apple App Store or the Google Play Store is cancelled in that platform's subscription management tool. For a transaction made on the website, the Premium Plan ends when the subscribed period expires and does not renew automatically.
e. Lifetime Plan: The Lifetime Plan does not renew automatically.
5. PAYMENT ON THE WEBSITE
a. Payment methods: The Palingo website currently supports bank cards, QR codes and e-wallets through the integrated payment gateway.
b. Payment providers: Payment information may be processed directly by the provider in accordance with that provider's policies; Palingo receives and uses the information necessary to confirm, manage, reconcile and support the transaction.
c. Successful transactions: Once payment has succeeded and the system has confirmed it, the corresponding Premium entitlement is activated according to the transaction status and the conditions of the plan.
d. Pending transactions: Where the payment status has not yet been confirmed, the Premium entitlement may not yet be activated, or may be in a pending state.
6. CONFIRMATIONS, RECEIPTS AND TRANSACTION HISTORY
a. Confirmation information: Following a successful payment on the website, Palingo sends a payment confirmation email containing the account details, the Premium plan, the amount, the total paid, the order reference, the invoice information and the time of the transaction.
b. Transaction history: The User can review transaction information through the confirmation email and through the account on the website.
c. Apple and Google: Receipts and payment history may be managed in the account held with that platform.
d. Website: Transaction confirmation information is provided under the mechanism operated by Palingo and by the payment gateway.
e. Distance transactions: Transactions falling within the law on distance transactions or electronic contracts are confirmed and retained in accordance with the applicable law.
7. FAILED, DUPLICATE OR UNRECOGNISED PAYMENTS
a. Failed payments: If a payment does not succeed, the Premium entitlement may not be activated, or the transaction may be in a pending state.
b. Retrying: The User should check the status of the transaction before paying again, so as to limit duplicate transactions.
c. Duplicate transactions: Where several payments are found for the same transaction or the same plan, the User may contact Palingo to have them checked and reconciled.
d. Unrecognised transactions: Where the User notices a charge they do not recognise, they may contact Palingo, or the platform or payment provider through which the transaction was made.
8. CANCELLING AND MANAGING A PREMIUM PLAN
a. Apple App Store and Google Play Store: Managing, cancelling and changing a subscription is done through that platform's subscription management tool.
b. Website: For a Premium Plan purchased directly on the website, the Premium Plan ends when the subscribed period expires and does not renew automatically.
c. Deleting the application: Deleting the application, signing out or removing a shortcut does not amount to cancelling a Premium plan.
d. Entitlements after cancellation: Where automatic renewal is validly cancelled, a Premium entitlement already paid for normally continues until the end of the current term, unless the transaction conditions, the platform or the law provide otherwise.
e. Cancellation and refunds: Cancelling the renewal of the next period does not automatically refund the payment made for the current period.
9. CHANGES TO PREMIUM BENEFITS AND PRICES
a. New transactions: Palingo may change the benefits, prices or conditions applying to new transactions.
b. Benefits already purchased: Where a feature or benefit changes during a term already paid for, Palingo handles it in accordance with the transaction conditions, the Terms of Use and the law.
c. Renewal prices: Where a renewal price changes and prior notice is required, Palingo gives appropriate notice and the User may choose not to continue by cancelling.
d. No retroactive effect: Prices or promotions for new transactions do not apply retroactively to transactions already completed.
10. PROMOTIONS AND REFER-A-FRIEND
a. Separate programmes: Promotional programmes, offers and Refer-a-Friend programmes may apply under their own rules and conditions, published at the time they apply.
b. Conditions of application: An offer applies only where the User meets the published conditions, timing, scope and eligibility.
c. Programme benefits: Benefits may not be exchanged, transferred or combined with another programme unless the rules permit it.
11. THE LIFETIME PLAN
a. Plan name: "Lifetime Plan" is the commercial name of a prepaid Premium plan and does not renew automatically.
b. Scope: The benefits are determined by the information displayed and the transaction conditions at the time of purchase.
c. Meaning of the name: The name "Lifetime" shall not be read as a commitment that the Service will exist in perpetuity.
12. REFUNDS AND TRANSACTION COMPLAINTS
a. Refund Policy: The cases in which a refund may be given and the process for obtaining one are set out in the Refund Policy.
b. Apple and Google: A transaction made through the Apple App Store or the Google Play Store may be subject to that platform's refund process.
c. Complaints: The User may contact [email protected] and provide the necessary transaction information so that Palingo can check the matter and assist.
d. Keeping information safe: Do not send passwords, OTP codes or a full payment card number by email or through a support channel.
13. TAXES, FEES AND PAYMENT PROVIDER CHARGES
a. Taxes: Taxes, fees or financial obligations relating to a transaction apply in accordance with the law and with the information displayed at the time of payment.
b. Bank and e-wallet charges: A bank, an e-wallet or a payment provider may apply its own charges in accordance with its policies.
c. Currency conversion: Where a conversion applies, the amount actually debited may depend on the exchange rate, the bank or the conditions of the payment method.
14. CONTACT AND CHANGES TO THIS POLICY
a. Contact: The support email for Premium and payment matters is [email protected].
b. Changes to this Policy: Palingo may update this Policy to reflect changes to the product, to payment methods, to providers or to legal requirements.
c. Transaction information: Where there is a difference between this Policy and the specific information displayed and confirmed for a transaction, that transaction information applies to the transaction concerned, to the extent permitted by law.